Customer Service/Admin Officer at Synapse Services


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Synapse Services – We are a fast growing “Center for Psychological Medicine” based within the Lagos metropolis, currently retaining the services of a robust mixture of local and internationally trained staff that provide excellent, client focused services

We provide psychological and counselling services, inpatient facilities/ treatment, day hospital, rehabilitation, community care etc. In addition, we treat all forms of disorders related to your mental health and drug addiction.

Customer Service/Admin Officer
Job TypeFull Time
QualificationBA/BSc/HND MBA/MSc/MA
Experience3 – 5 years
Job FieldAdministration / Secretarial Customer Care

Location: Mangoro, Lagos

Principal Duties and Responsibilities
Patient Management:

Serves as first contact to families and their wards, and maintains a cordial relationship with them.
Clearly address their inquiries; communicate information about the programme including details on possible duration and estimated cost.
Schedule appointments for new and existing outpatients.
Ensure new patients are properly registered filling out the “Patient Registration/Admission form”.
Interfacing with visitors/clients and clearly address their inquiries. Focus on providing exceptional services resulting in customer satisfaction.
Patient Files: Opening of patient files for newly registered patients, allotting Hospital and Medical record Number and processing outpatients’ visits or follow up.
Provide secretarial support: filing, answering telephone calls, compiling and typing of official documents as required.
Receive, dispatch and disseminate official correspondence.
Assist in the procurement of office items when need arises.
Facility Management:

Set up systems and processes for the smooth running of all day to day office administrative activities
Oversee purchasing function: negotiate price, quality and delivery; approving invoices.
Ensure the availability of necessary supplies by identifying procurement needs of the office – reception, departments, kitchen and ward and all areas of the Facility.
Ensure there is an effective communication system where needs are identified and options evaluated.
Ensure effective planning and execution of operations by reducing waste levels.
Oversee facility’s maintenance needs; supervises the maintenance and repair of the Company’s infrastructure, vehicles and equipment;
Manages the provision of general support services, including cleaning and upkeep of office premises;
Ensure the kitchen unit and security unit deliver a professional service.
Qualifications and Requirements

Minimum of B.Sc Degree in a Management Course or in any Social Sciences from a recognised Higher Institution.
A Masters Degree would be a plus.
Must have completed NYSC.
Attention to detail.
Good listening ability.
Strong oral and written communication and interpersonal skills.
Excellent relationship management.
Proactive problem solving approach.
Stress tolerance.
High level of professionalism.
Ability to maintain strict confidentiality.
Must be able to work with little or no supervision in a fast-paced environment.
Minimum of 3-5 years working experience in an hospital setting will be an added advantage.
Interested Candidate must be a resident of Lagos
Method of Application

Interested and qualified candidates should send their CV to: [email protected] with the Position as the Subject of the email: e.g. Customer Service/Admin Officer- Lagos.

Listing ID: N/A

September 2, 2019 6:32 am

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